Identifying Verb Errors - PSAT Writing

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Question

Select the underlined word or phrase that needs to be changed to make the sentence correct. Some sentences contain no error at all.

Harold almost never complains, but he had never encountered customer service this lousy before. No error

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Answer

This sentence does not maintain a logical timeline between verb tenses. Read it out loud, and it will probably sound funny. “Had never encountered” should be used following a sentence in the past, not the present. The corrected sentence reads: Harold almost never complains, but he has never encountered customer service this lousy before.

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